What's happening?
Effective April 1, 2023, the industry’s toll-free aggregator is implementing new limits to messaging traffic for restricted and pending toll-free numbers. Messaging that exceeds a limit will return Error if TFN-not-verified.
What do I need to know?
The new limits are as follows:
| Restricted numbers: | ||
| Current daily limit | Effective April 1, 2023 | |
| Current daily limit | 2000 | 500 |
| Current weekly limit | 12000 | 1000 |
| Current monthly limit | 25000 | 2000 |
| Pending Numbers | ||
| Current daily limit | No Limit | 2000 |
| Current weekly limit | No Limit | 6000 |
| Current monthly limit | 500,000 | 10,000 |
Please note, registration is still required for all toll-free numbers when sending to Canada.
In the near future, the verification process will need to be completed before sending any traffic to a toll-free number. The official date will be shared in the coming weeks. In the meantime, please start to prepare for this change in your onboarding processes.
What do I need to do?
The best way to continue sending high volumes of toll-free traffic is to verify your toll-free numbers If you have already verified your toll-free numbers, no action is required.
The toll-free aggregator is currently experiencing a higher-than-normal volume of verification requests, so please submit your numbers for verification as soon as possible, prioritizing your high-traffic numbers, to avoid any negative impact due to the new daily, weekly, and monthly limits.
Have additional questions?
If you have any questions regarding this upcoming change, reach out to your Wire2Air Support Team