Manage Campaigns

Campaign Module is used to create, manage and send Mass or Bulk SMS/MMS messages.

Refer Mass Texting Video Tutorials

🧭 1. Navigating to Campaigns

1. Log in to your account Dashboard.
2. From the left-hand menu, click on Campaigns.
3. You'll land on the Campaign Management Dashboard, which shows active and past campaigns along with their statuses.

➕ 2. Creating a New Campaign

Step-by-Step:

1. Click the red + New Campaign button which leads to composing the Mass Texting Message window.
2. Enter the following:
   • Campaign/Broadcast Name
   • Select Message Template or create a custom message
   • Choose Contact List
   • Select Send Time (Now or Schedule Later)
3. Optionally enable:
   • Auto-responses
   • Click tracking
   • Drip sequence
4. Click Save or Schedule.

✅ Example:

• Name: Product Survey
• Message: "Hey, give your valuable feedback... Text REVIEWS to 12052555758"
• Send Time: Immediate

🔎 3. Filtering & Viewing Campaigns

Use the top filter bar to:

• Filter by Date Range
• Select User (if multi-user setup)
• Choose Status (Sent, Scheduled, Draft)

The search box helps quickly find campaigns by name or keyword.

📋 4. Campaign List View Explained

📈 Example:
Progress bar shows:
Processed: 5 / Total: 5 → All messages successfully sent.

📬 5. Managing Replies

• Click on Replies in the last column.
• View, export, and respond to incoming messages.
• Add responses to the CRM or re-target users using workflows.

⚙️ 6. Campaign Actions

• 🖊️ Edit: Modify unsent or draft campaigns.
• 🗑️ Delete: Remove unwanted drafts or scheduled campaigns.
• 📤 Resend: Duplicate and re-send past successful campaigns.

📊 7. Tips & Best Practices

• Use message templates to ensure consistency.
• Always test your campaign before mass sending (via Tools > Test Message).
• Keep campaigns under 160 characters for single SMS billing.
• Use trackable links via the Link Shortener (under Tools) for engagement metrics.
• Schedule messages during optimal hours for higher open rates (e.g., 10 AM–1 PM).