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SMS Alerts from Tridium Niagara

  • Updated

Setting Up SMS Alerts from Tridium Niagara Using TXTImpact Email-to-SMS Gateway

Category: Integrations & Automation | Product: Email-to-Text

⚠️ Carrier email-to-SMS gateways are obsolete
AT&T, Verizon, and T-Mobile have discontinued their gateways. TXTImpact replaces them fully.
In this article
  1. Overview
  2. TXTImpact Setup
  3. Niagara Configuration
  4. Alarm Routing
  5. Testing
  6. Troubleshooting

Overview

Niagara sends alarms via email. TXTImpact converts those emails into SMS.

Alarm Trigger→Email Sent→TXTImpact→SMS Delivered

Use this format:

5558675309@text2email.net

TXTImpact Setup

1. Enable Email-to-Text

  • Login to TXTImpact
  • Go to Features → Email to Text
  • Turn it ON
Messages sent to text2email.net are converted into SMS for any carrier.

2. Whitelist Sender

  • Go to Settings → Email to Text
  • Add your Niagara "From" email
If not whitelisted → SMS will NOT send.

Niagara Configuration

EmailService Setup

Field Value
Host smtp.office365.com
Port 587
Username Email account
Password App password
From Address Must match whitelist
Use App Passwords for Gmail / Office365.

Alarm Routing

EmailRecipient

[10-digit-number]@text2email.net

Example:

5558675309@text2email.net
  • Keep message short (<160 chars)
  • Enable "Send On Offnormal"
Tip: Use template → ALARM: {source} | {value}

Testing

  1. Trigger test alarm
  2. Check phone
  3. Verify in TXTImpact logs

Troubleshooting

Issue Fix
No SMS Check SMTP config
Unauthorized Whitelist sender
Cut message Shorten text
No email sent Check alarm wiring