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Manage Subscribers

  • Updated

 

The Manage Subscribers module allows you to view, organize, and interact with your contact lists efficiently. Each Subscription List (also called Contact List) contains mobile subscribers and related details such as name, email, campaign name, join date, and opt-out date.

Main Features

  • Add a Single Contact - Add a new subscriber manually.
  • Import Contacts – Bulk import contacts via CSV or spreadsheet file.
  • Manage Subgroups (Segments) – Create and manage subgroups or filter segments from your list based on conditions like join date, status, or custom fields.
  • Send Mass Text – Send a broadcast message to the entire list or selected contacts.
  • Copy/Move Contacts – Click (three-dot menu) to copy or move all or selected contacts between lists.

Selecting Contacts

Use the checkboxes in the Action column to select one or more contacts. When contacts are selected, the toolbar at the top reveals additional actions:

  • Delete Permanently – Remove contacts from your account entirely.
  • Remove from List – Detach selected contacts from the current list (without deleting them from your account).
  • Send Message – Send a personalized text message to the selected contacts only.

Field Definitions

  • Mobile Number – Subscriber’s phone number.
  • Name / Email – Optional fields captured via signup forms or uploads.
  • Join Date – The date and time the contact was added to this list.
  • Opt-Out Date – If the subscriber opted out, this field shows when.
  • Custom1–Custom3 – Optional custom data fields that you can use for segmentation or personalization. You can customize custom fields labels and default values, Click on (three-dot menu) to access option to customize.

 

🔹 1. Adding a Single Subscriber

To manually add one subscriber:

  1. Select the desired List from the dropdown.

  2. Click the Add Contact icon (not visible in screenshot but typically located next to or under the "+" button).

  3. Fill in the subscriber details:

    • Mobile Number

    • Name (optional)

    • Email (optional)

    • Custom Fields (optional)

  4. Click Save to add the subscriber to the selected list.

🔹 2. Uploading Subscribers in Bulk

Please  review first the Guidelines for importing contacts 

To import contacts from a file:

  1. Look for the Upload/Import or CSV Upload option (usually found under a menu or as an “Import” button).

  2. Prepare a CSV file with your subscriber details:

    • Column headers typically include Mobile, Name, Email, etc.

    • Mobile Number is only required field

  3. Upload the CSV file.

  4. Map the columns in your file to the correct fields in the platform.

  5. Click Import/Save to finish uploading your list.

🔹 3. Organizing/Managing Subscribers

You can:

  • Search for specific numbers or names using the search box.

  • Filter by subscription list or status (e.g., Subscribed).

  • Export the current view/list using the EXPORT button.

  • Delete or remove contacts using the trash icon.

  • Copy/Move list or selected contacts
  • Send Mass text to the list or selected contacts