Purpose: To analyze message delivery, campaign engagement, and performance insights across various metrics.
🔹 1. Accessing Reports
To view reporting metrics:
- Log into the dashboard
- From the left sidebar, click 📊 Report
🔹 2. Reports Dashboard Overview
The Reports module is divided into 3 tabs:
| Tab | Purpose |
|---|---|
| All Messages | See details of all messages sent from your account |
| Campaign Analytics | Overview of campaign performance by batch |
| URL Click Through | Tracks clicks on URLs sent via SMS/MMS |
🔸 3. Using “All Messages” Tab
This view displays message-level analytics.
🧾 Columns Explained:
- Recipient – The phone number the message was sent to
- Message – Text content of the message
- Text Number – The number used to send the message
- Message DateTime – Timestamp of when the message was sent
- Status – Sent / Failed / Queued
- Username – User who scheduled/sent the message
- Segments – Number of segments billed per message
🛠 How to Use Filters:
- Date Range – Use the start/end date fields to narrow your results
- Criteria Dropdown – Options like Today, Yesterday, Last 7 Days, Custom
- Search Bar – Filter by keyword, recipient number, or message content
- Click FILTER to refresh the report
- Click EXPORT (📥 icon) to download the report as a CSV file