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RCS Agent Registration – Step-by-Step User Guide

  • Updated
Wire2Air / TXTImpact
Important: Phone numbers must be in E.164 format (example: +15551234567). No spaces or dashes.

Table of Contents

Before You Start – Required Information

To avoid delays or rejections, make sure you have the following information and assets ready before starting the RCS Agent registration.

Brand & Business Details

  • Official brand name (must match website and business identity)
  • Sender name (public-facing name shown to customers)
  • Short business description (recommended ≤ 100 characters)
  • Primary business website URL (HTTPS required)
  • Business contact email address

Branding Assets

  • Logo image
    Format: JPG / JPEG / PNG
    Size: 224 × 224 px
    Max file size: 50 KB
  • Banner image
    Format: JPG / JPEG / PNG
    Size: 1440 × 448 px
    Max file size: 200 KB
  • Brand accent color
    Hex or RGB value (example: #091831 or rgb(9, 24, 49))

Phone Numbers

  • Primary contact phone number (E.164 format required)
    Example: +15551234567
  • Test device phone number(s) for RCS testing (also E.164 format)

Compliance URLs (Required)

  • Privacy Policy URL (publicly accessible)
  • Terms of Service URL (publicly accessible)

Messaging & Consent Information

  • How users opt in to receive messages (e.g., website signup, in-store purchase)
  • The opt-out confirmation message you will send to users
  • Primary messaging purpose (Promotional, Notifications, Updates, etc.)

Overview

  1. Create a new RCS Agent
  2. Complete Basic Information
  3. Complete Public Profile
  4. Complete Agent Experience
  5. Submit for Review
  6. Once status is Ready for Testing, add Test Devices

Step 1: Create a New RCS Agent

  1. Go to Text Numbers → RCS Agents
  2. Click + Add Agent
RCS Agent Management - Basic Information
RCS Agent Management – wizard start (Basic Information).

Step 2: Basic Information

Complete the required fields:

  • Sender Name: Name shown to end users (must align with your brand).
  • Brand: Select the correct RCS Brand.
  • Hosting Region: Example: North America.
  • Billing Category: Example: Non-Conversational.
  • Use Case: Example: Promotional.

Click Next to continue.

Step 3: Public Profile

This section defines how your RCS Agent appears to customers.

Key field requirements

  • Display Name: Public-facing name (max 100 characters).
  • Description: Short business description.
  • Phone Number: Must be E.164 format.
  • Banner Image: JPG/JPEG/PNG, 1440 × 448 px, max 200 KB.
  • Logo Image: JPG/JPEG/PNG, 224 × 224 px, max 50 KB.
  • Website URL: Valid HTTPS URL.
  • Email Address: Valid business email.
  • Privacy Policy URL and Terms of Service URL: Public, accessible URLs.
Phone number format (required)
Use this format exactly:

15551234567

Rules: include +, country code, and full number. No spaces, parentheses, or dashes.

Step 4: Agent Experience

This section explains how users interact with your agent and how consent is managed.

Message Triggers

Select at least one trigger and arrange in order of frequency:

  • Business-triggered (marketing/promotions)
  • External events (delivery/reservations)
  • Scheduled messages (specific date/time)
  • User actions (after purchase/signup)

Consent Management

Opt-in (how users agree to receive messages):

  • By subscribing to a loyalty program
  • By making a purchase in-store or online
  • By subscribing to a newsletter

Opt-out (confirmation message when user opts out):

  • Thank you for opting out
  • Thank you for unsubscribing
  • We have registered your opt out request

Click Create Agent to save.

Step 5: Submit for Review

  1. Return to the RCS Agents list
  2. Find your agent with status Draft
  3. Click Submit for Review
  4. Confirm in the popup dialog
Submit for Review action
RCS Agents list – Submit for Review action.
Submit Agent confirmation
Submit Agent confirmation dialog.

Step 6: Status – Ready for Testing

Once the agent is approved for testing, status becomes Ready for Testing.

Click the agent (or the Ready for Testing status) to open RCS Agent Details.

Ready for Testing status
Agent status – Ready for Testing.

Step 7: Add Test Devices

  1. Open RCS Agent Details
  2. Click the Test Devices tab
  3. Click Add Test Device
Test Devices tab
RCS Agent Details – Test Devices tab.
Test device phone number format (required)
15551234567
Include + and country code. No spaces or dashes.
Add Test Device modal
Add new test device – enter test phone in E.164 format.
Note (AT&T – United States): Additional steps may be required to ensure reliable testing. Follow on-screen prompts and contact your account manager if needed.

Common Validation Tips

  • Keep brand/sender/website/email consistent.
  • Use exact image sizes and file limits (banner/logo).
  • Always use E.164 phone formatting (+countrycode...).
  • Privacy Policy and Terms URLs must be publicly accessible.

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