The Text 2 Vote module in Wire2Air allows you to create interactive SMS polls. Voters participate by texting a keyword followed by an option to a designated phone number.
📋 How to Create a New Text Poll
- Navigate to WorkFlows & Rules > Text Polls in the left menu.
- Click the red New button at the top.
- Fill in the following fields:
- Text Number: Choose the number that will receive votes.
- Select SaaS Account: Choose your account from the dropdown.
- Campaign Name: Internal name for your campaign.
- Text Join Keyword: Voters must include this keyword in their message.
➕ Add Voting Options
- Enter the option name and a title/label.
- Click Add to create each option.
- Note: Options can be created only after submitting the form initially.
📆 Schedule Your Poll
- Start Date & Time: When voting begins.
- End Date & Time: When voting ends.
- Max Votes Allowed: Set a limit for votes per user (0 = unlimited).
- Restrict Votes: Optional - limit votes to subscriber list or other criteria.
🗳️ Voting Content
- Voting Question: The poll question participants will respond to.
- Vote Response: The reply message voters receive after submitting a valid vote.
- Invalid Option Response: Shown when a user texts an invalid option.
- Voting Ended Message: Shown if someone tries to vote after the poll closes.
- Voting Not Started Message: Shown if someone tries to vote before the poll starts.
- Restricted Voting Message: Message displayed when voting is restricted and conditions aren't met.
📱 How Users Vote
Voters send a text to the campaign number in the following format:
[Option] [Keyword]
Example: RedShoes VOTE2025
This sends a vote for the option "RedShoes" under the campaign "VOTE2025".
📊 View Poll Results
- Go to the campaign dashboard.
- Select the campaign you want to view.
- View total responses and individual option breakdowns.
❓Need Help?
If you encounter any issues or have questions about using the Text Poll feature, please contact our support team via the Help Center.