Articles in this section

See more

Text 2 Screen Campaign

  • Updated

The Text 2 Screen module (also referred to as Text Feedback) allows you to collect real-time feedback from users via SMS. The feedback can be displayed live on a screen during events, meetings, or broadcasts, enhancing audience engagement.

📋 How to Create a New Text Feedback Campaign

  1. Go to WorkFlows & Rules on the left menu.
  2. Click Create New Text Feedback.
  3. Fill in the following fields:
  • Text Number: Choose the number that will receive the feedback texts.
  • Select SMS Account: Choose your Wire2Air account from the dropdown.
  • Campaign Name: Internal name for your campaign.
  • Keyword: The keyword users must text to submit feedback (e.g., “FEEDBACK2025”).
  • Maximum Votes Allowed: Limit the number of messages per user (0 = unlimited).

🔐 Age Gate and Re-Entry

  • Age Gate: Set the minimum age to participate (e.g., 18). If enabled, the system will validate the user's date of birth.
  • Re-Entry Duration: Set how long a user must wait before submitting again (in hours). Set to 0 for no wait time.

📆 Set Campaign Schedule

  • Start Date & Time: When the campaign begins.
  • End Date & Time: When the campaign ends.

📝 Add Content

  • Question: The prompt or question users will respond to via SMS.
  • Auto Response: Automatic reply sent to users after they send their feedback.
  • Campaign Ended Message: Sent when feedback is submitted after the end date.
  • Campaign Not Started Message: Sent when feedback is submitted before the campaign begins.

📱 How Users Submit Feedback

Participants text their feedback to the assigned number using the keyword first. The format is:

[Keyword] [Feedback Message]

Example: FEEDBACK2025 Great event! Very well organized.

🖥️ Viewing Feedback on Screen

Feedback collected via SMS can be displayed on-screen in real time:

  1. Navigate to the campaign dashboard.
  2. Select the Display Screen or Live Feed option.
  3. Customize font size, background, filters, and moderation options if needed.

📊 Analyze Feedback

  • View individual responses in real time or export all messages for further analysis.
  • Reports are accessible via the Report section in the sidebar.

Related articles